Shipping Policy

At NeoLabs Research, we are committed to providing a reliable, secure, and transparent shipping experience. We strive to process orders efficiently while ensuring products are packaged appropriately for transportation.

Please review our shipping policies before placing an order.

1. Shipping Destinations

NeoLabs Research currently offers shipping throughout the United States, including all 50 states, where permitted by applicable laws and shipping regulations.

• Domestic Shipping: Available to eligible addresses within the United States.
• International Shipping: We do not currently offer international shipping.
• Shipping Restrictions: Certain products or destinations may be restricted due to federal, state, or local regulations.

NeoLabs Research reserves the right to refuse or cancel orders that cannot legally or safely be shipped to their intended destination.

2. Shipping Rates and Free Shipping

We aim to provide affordable and transparent shipping options for our customers.

• Standard Shipping: Shipping costs are calculated and displayed during checkout.
• Free Shipping: Orders totaling over $150 USD qualify for FREE standard shipping.
• Shipping Charges: Applicable shipping fees are displayed before customers complete their orders.

Free shipping applies to eligible domestic orders only.

3. Order Processing Times

All orders are subject to payment verification before processing.

• Processing Time: Orders are typically prepared for shipment within 2–3 business days after successful payment verification.
• Payment Verification: Orders will not be processed until payment has been successfully confirmed.
• Business Days: Processing estimates exclude weekends and recognized holidays.

Processing times refer to the time required to prepare and dispatch an order, not the total delivery time.

During periods of increased order volume, processing may take longer than expected.

If a significant processing delay occurs, our team will make reasonable efforts to notify affected customers.

4. Shipping Carriers and Delivery

NeoLabs Research works with multiple shipping carriers to fulfill customer orders.

The carrier used for your order may vary depending on the shipping destination, service availability, and selected shipping method.

• Delivery times depend on the shipping carrier and destination.
• Carrier transit estimates are not guaranteed delivery dates.
• Weather conditions, carrier disruptions, holidays, and other circumstances beyond our control may affect delivery.

We strive to ensure orders are dispatched promptly after processing.

5. Order Tracking and Notifications

Once an order has been shipped, customers will receive a shipping confirmation by email.

Tracking information will be provided when available from the shipping carrier.

Customers who have opted in to text notifications may also receive shipping-related updates.

Please allow time for tracking information to become available after a package has been accepted by the carrier.

6. Packaging and Product Protection

NeoLabs Research takes care when preparing orders for shipment.

• Discreet Packaging: Orders are shipped in plain, unbranded outer packaging.
• Product Protection: Products are packaged with consideration for their protection during transportation.
• Order Accuracy: We strive to ensure each package contains the correct items before shipment.

Our goal is to provide customers with a professional and dependable shipping experience.

7. Lost, Damaged, or Incorrect Shipments

If your order arrives damaged, contains incorrect items, or appears to have been lost during shipping, please contact our customer support team.

Customers should provide:

• Their full name.
• Their order number.
• A description of the issue.
• Photographs of damaged products or packaging, when available.
• Any relevant tracking information.

Our team will review the situation and determine an appropriate resolution.

Approved claims may qualify for a refund or replacement, depending on the circumstances.

Refunds will be issued through the original payment method whenever possible.

Nothing in this policy limits any rights or remedies available under applicable law.

8. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify the following before placing an order:

• Recipient's full name.
• Street address and apartment or unit number, if applicable.
• City, state, and ZIP code.
• Contact email address.

If you notice an error in your shipping information, contact us as soon as possible at [email protected].

Address corrections may not be possible once an order has been shipped.

9. Unverified Payments and Order Cancellations

All orders must undergo payment verification before fulfillment.

• Orders with payments that cannot be verified within 72 hours of order placement will be canceled.
• Customers may request cancellation before an order has been shipped.
• Approved cancellations will be refunded through the original payment method whenever possible.

For additional information, please review our Refund and Cancellation Policy.

10. Local Pickup Alternative

Customers near El Sobrante and Hercules, California, may choose local pickup instead of shipping.

• Local pickup is available on Saturdays and Sundays only.
• All pickups must be scheduled in advance.
• Pickup locations are shared privately after order confirmation.
• Customers have 7 calendar days from notification that their order is ready to complete pickup.
• Orders not collected within this period will be canceled and fully refunded.

Please review our Local Pickup Policy for additional details.

11. Research Product Shipping Notice

All products sold by NeoLabs Research are intended exclusively for lawful laboratory, analytical, and scientific research purposes.

Products are not intended for human or veterinary consumption, injection, personal experimentation, or medical treatment.

Purchasers are responsible for complying with all applicable laws and regulations concerning the acquisition, possession, handling, and use of research materials.

12. Customer Support

If you have questions about shipping, order tracking, delivery concerns, or an existing order, please contact our customer support team.

NeoLabs Research

Email: [email protected]

Location: California, United States

Please include your order number when contacting us regarding an existing purchase.

We appreciate your trust in NeoLabs Research and are committed to providing a transparent and dependable purchasing experience.