Privacy Policy

At NeoLabs Research, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, purchase products, or contact our team.

1. Information We Collect

When you interact with NeoLabs Research, we may collect the following information:

• Personal Information: Your name, email address, phone number, and shipping address.
• Order Information: Products ordered, purchase history, shipping preferences, and local pickup arrangements.
• Payment Information: Transaction references and payment confirmation documents provided through PayPal or Zelle.
• Customer Communications: Messages, inquiries, and other information you voluntarily provide when contacting customer support.
• Website Information: Technical information related to your website visits, depending on the technologies used by our website.

2. How We Use Your Information

We use customer information to:

• Process, verify, and fulfill orders.
• Confirm payments and prevent fraudulent transactions.
• Coordinate shipping and local pickups.
• Send order confirmations and status updates.
• Respond to customer service requests.
• Improve our website and customer experience.
• Comply with applicable legal and regulatory requirements.

3. Payment Processing

NeoLabs Research accepts payments through external payment services, including PayPal and Zelle.

Payments are completed through these services, which maintain their own privacy and security practices.

Customers may be requested to provide transaction confirmation details to assist with payment verification.

We do not request credit card numbers, online banking passwords, or banking login credentials directly through our website.

4. Email and SMS Communications

We may contact customers by email regarding order confirmations, payment verification, shipping updates, refunds, and local pickup arrangements.

Customers who voluntarily opt in to SMS notifications may also receive order-related text messages.

• SMS consent is not required to complete a purchase.
• Message frequency may vary depending on order activity.
• Standard message and data rates may apply.
• Customers may unsubscribe from automated text notifications using the opt-out instructions provided in the messages.

SMS consent information is not shared with third parties for their independent marketing purposes.

5. Information Sharing

NeoLabs Research may share necessary customer information with trusted third-party service providers that assist with website operations, communication, payment verification, and order fulfillment.

These may include:

• Website hosting and maintenance providers.
• Payment services such as PayPal and Zelle.
• Email and text messaging service providers.
• Shipping and delivery companies.

We may also disclose information when required by applicable law or to protect against fraud and unauthorized activity.

6. Data Protection

We take reasonable administrative and technical measures to safeguard customer information against unauthorized access, misuse, or disclosure.

Although we work to protect your information, no electronic storage or transmission method can be guaranteed completely secure.

7. Data Retention

We retain customer information only for as long as reasonably necessary to fulfill orders, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal requirements.

Information that is no longer required will be deleted or securely disposed of in accordance with our retention practices.

8. Your Privacy Rights

Depending on applicable privacy laws, including California privacy laws, customers may have certain rights regarding their personal information.

These may include:

• Right to Access: Request information about the personal data we maintain.
• Right to Correction: Request corrections to inaccurate personal information.
• Right to Deletion: Request deletion of eligible personal information, subject to applicable legal exceptions.
• Right to Know: Request information about how personal information is collected, used, and disclosed.

To submit a privacy-related request, contact [email protected].

We will review and respond to requests in accordance with applicable law.

9. Updates to This Policy

NeoLabs Research may update this Privacy Policy periodically to reflect changes in business operations, website functionality, or legal requirements.

Any updates will be published on this page with a revised effective date.

We encourage customers to review this policy periodically.

10. Contact Information

For questions, concerns, or requests regarding this Privacy Policy, please contact:

NeoLabs Research

Email: [email protected]

Location: California, United States

We are committed to maintaining transparency, protecting customer information, and providing a trustworthy research purchasing experience.